Refund Policy
Clear billing for optional AI assistance. The editor and exports remain free.
How to request a review
Contact support@jakesresume.app with the account email, transaction reference, payment date and a short explanation. Do not send your full card number, security code or resume. We review delivery, recorded credit usage and the issue you report; we will explain the outcome and any next steps. Requests do not require you to give up mandatory consumer rights.
Paid checkout remains closed while prelaunch payment and support checks are incomplete. This policy describes the paid plans listed on the pricing page; it does not announce that they are already available to purchase.
First subscription payment
If you subscribed by mistake or the service did not work as expected, contact us about the initial payment and state whether any credits were used. We review the request individually, including unused credits and any service failure. Using some credits does not prevent you from reporting a problem or exercising a right provided by law.
Cancel separately in the billing portal if you also want to stop renewal. Cancelling the subscription does not automatically refund its first payment.
Automatic renewals and cancellation
Monthly subscriptions renew until cancelled. If a renewal was unexpected, contact us promptly with its reference and tell us whether the renewed credits were used. We review renewal refunds using the payment, usage and service facts; we do not promise an automatic refund or impose a blanket no-refund rule here.
An end-of-period cancellation stops the next renewal and lets you use current subscription credits until the paid period ends. Those credits then expire; unused subscription credits do not roll over. Your one-time pack balance is unaffected. For a charge after a cancellation you believe was completed, include the cancellation confirmation so we can investigate.
Unused and partly used one-time packs
Starter, Job Hunt and Season packs are one-time purchases without automatic renewal. Purchased credits have no scheduled expiry. If an unused pack was bought by mistake, contact us to request a refund review before spending its credits.
For a partly used pack, tell us what went wrong. We review the remaining credits, delivered requests and service issue to determine whether a full or partial refund or another remedy is appropriate. This policy does not set an automatic proportional cash value for each credit. An approved refund may require reversing the associated unused credits; we will explain any adjustment.
Duplicate charges, missing credits and failed AI
Report suspected duplicate charges with both transaction references. We check whether they represent the same purchase or separate intentional orders and correct a confirmed billing error. If payment succeeded but credits are missing, we investigate delivery rather than asking you to pay again.
When an AI request fails, the credits deducted for that request are returned to the relevant balance automatically. That credit return is separate from a refund to your payment method. If you still see a deduction, or a successful response has a quality problem, report the request time and type without emailing sensitive resume text.
Consumer rights and payment refunds
Nothing in this policy limits mandatory consumer rights. Any express consent required to begin digital service during a withdrawal period must be collected in the applicable checkout flow; this policy alone does not collect that consent or declare those rights waived.
If a payment refund is approved, we confirm the amount and the payment to which it applies. The payment provider and your bank determine when it appears in your account. We do not promise an unverified processing deadline.